IT Professional by day with freelance graphic and web design experience.
IT Professional & Freelancer.
- Website: www.wikedawsum.com
- Location: Texas, USA
- Email: firstname.lastname@example.org
- Freelance: Available
Freelance graphic and web design since 2004.
Software & Technical Support. Problem Solver with Attention to Detail. Web & Graphic Design. Self-motivated & Fast Learner.
Dedicated technical support professional currently providing support in a 175+ user environment. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.
Graphic Design & Typography Courses
2002 - 2003Westwood College, Dallas, TX
Studied basics of graphic design and typography.
2000 - 2001
University of Oklahoma, Norman, OK
General studies with major in Aviation.
2018 - Present
Abatix, Mesquite, TX
- Oversee and assist with Help Desk operations.
- Migrated company email from Google to Office 365. Maintain Office 365 accounts.
- Set up Disaster Recovery site in Microsoft Azure.
- Migrated phone system to Netfortris/Fonality. Administer all user accounts for system.
- Maintain and update POS software (Prophet21) and database and coordinate any issues with software technical support until ressolved.
- Maintain and monitor server and network performance.
- Keep corporate and country wide branch locations functioning properly by overseeing the daily performance and maintenance of desktops and peripherals.
2005 - 2018
AACA Parts & Supplies, Mesquite, TX
- Keep corporate and branch locations functioning properly by overseeing the daily performance and maintenance of desktops and peripherals.
- Maintain and update POS software (Prophet 21) and database and coordinate any issues with software technical support until resolved.
- Coordinate installation of Allworx VOIP phone systems and create extensions and users as needed.
- Help executive staff, salesmen and branch managers be more efficient by creating SQL reports that display pertinent information to their daily operations.
- Create user accounts in Active Directory and email accounts in Exchange.
- Report issues with server performance to server support team. Research issues and assist team as needed.
I have been a freelance web and graphic designer since 2004 and have strong relationships with my clients.
- Promotional Material
- Web Design